Help & Support​

It can be a daunting task, learning a new system – but don’t despair! We’re here to help you every step of the way, with information you can refer back to at any time.

And don’t forget, if you get really stuck we’re just a phone call away!

For information on updating your website, processing orders and adding new products, please click the links below for detailed descriptions.

There are 2 product spreadsheets – one for simple products (no selectable variations) and one for variable products (products which are the same but come in different sizes/colours etc).Each of our spreadsheets contains example data to help you fill them in. To assist you further, check out our explainer videos below:

Simple Products

Variable Products

There are 2 options for running a Click & Collect service through your Speed-E-Commerce website:

  • You tell each customer a collection date and time that suits you
  • Your customer selects a pickup time and date at checkout

All Speed-E-Commerce websites are compatible with Click & Collect, allowing you to serve customers within the latest Government guidelines for operating during lockdown. And by using a website, payments are taken before collection to avoid loss of revenue if a customer fails to collect within their window due to unforeseen circumstances!

Processing orders on your website couldn’t be simpler! Simply login to your admin panel by adding “/wp-admin” to your domain and using the details you’ve setup.Down the left-hand sidebar, you’ll see a tab labelled “WooCommerce”. Hovering over this will open a side menu – click “Orders”.Here you’ll find all of the orders placed on your website. Click the eye symbol to view a preview of your order – this will give you all of the order information such as products purchased and shipping address.Once you’ve processed the order and sent it out for delivery, click “Mark as Complete”. This will send an automated email out to the customer letting them know that it’s on the way!For more detailed information on managing your orders, please visit the WooCommerce Support & Documentation page here. Or check out our video below!

In your website dashboard, you’ll find a tab in the sidebar called “Products”. Here, you’ll find all of your existing products which can be edited for updated content, new variations or stock changes, or add new products individually.

Click “Manage Products” – you can browse your existing products or add a new one. Click “Add a product”.

Decide if your product is a simple product, or a variable product – simple products have no selectable attributes. Variable products have unique SKU’s dependant on the variation, for example different sizes or colours.

For information on populating product information and the types of products, please visit the WooCommerce Support & Documentation page here.

When you’ve populated your product information and added all of the relevant images, scroll to the top and press “Publish” on the right-hand sidebar. This will send your product live, ready to be ordered by your customers!

In your back-end dashboard, hover over the WooCommerce tab and select “Settings” from the drop-down menu.

When the page loads, click the “Shipping” tab. This will pull up your existing Shipping methods and allow you to amend or add new shipping delivery zones and rates.

Shipping Zones can include different rates based on order value. If you want to vary shipping based on location, you’ll need to ad a new Shipping Zone.

Shipping Zones can be limited by country or postcode. You can cover a whole postcode prefix by entering it as a wildcard, for example “IP10*” (you don’t need to include the speech marks), with an asterisk denoting the inclusion of all postcode variations in the IP10 area, or simply enter the full postcodes for each area you want to include. 

Once you’re done adding the areas you want it to apply to, click “Add Shipping Method” and select from Flat Rate, Local Collection (perfect for Click & Collect) or Free Shipping. Once you’ve added your method, hover over it and click “edit” to change the requirements and cost – for example, you might charge a flat rate of £3.99 in all IP postcodes, but if a customer spends £50 or more it might be free shipping. You can set that up here.

For more detailed information on Shipping Rates, Zones and Methods, please visit the WooCommerce Support & Documentation page here.

Stripe holds all payments in it’s system for 7 days – this is to cover you for any unexpected cancellations and refunds, and is a really handy way of making sure that you keep your online orders separate from your retail income until orders are complete.

To schedule payments to go from your Stripe account into your bank account, visit your Stripe dashboard. Login, and click “Schedule Payments”.

Here you can choose between daily payments (which will deposit your transactions into your bank every day once 7 days have passed from the initial order date), weekly payments (every payment received over the last week in one hit – handy if you have additional bank charges) or monthly payments.

In your back-end panel, click “Pages” from the left-hand sidebar. This will load up all the available pages for you to edit the content of.

Hover over the page you wish to edit, and click “Edit with Elementor”. This will open a front-end editor, allowing you to edit the page content and see how it looks immediately – perfect for making content changes or swapping out images. When you’re done, click the green “UPDATE” button to send it live!